WPPOP International Trading Co., Ltd.
FAQs
Products Related
Could i use our own logo and label ?
Yes, we could provide a OEM service and make the products with your own label.
How to place an order ?
You can contact us using the various contact methods listed on the Contact Us page. Our sales representative will contact you within 24 hours.
Which quality standards are you applying in your production facilities?
Our all activities are certificated by ISO 9001 and ISO14000 standards.
Can I get Samples for testing and how ?
We’d love to offer samples for your testing, lab approval and polit production before your PO confirmed.
Basically, we send 1000g samples to you for free by DHL, FEDEX or TNT.
You can send a samples request on contact us on website or mail to us, Our sales representatives will reply you in 12 hours.
Can I request customization?
Yes, we offer comprehensive customization services to meet your individual needs. For custom products or solutions, contact us via online customer service or email at Contact Us page with detailed information on your requirements, including product specifications and quantities. Our account manager will promptly reach out to understand your needs and provide professional advice and solutions. We are dedicated to offering customization services that meet your expectations.
May I learn current price conditions of the products?
Yes, You can contact us using the various contact methods listed on the Contact Us page. Our sales representatives will reply you in 12 hours about your requirements.
Do you have an agent/distributor to buy your products in my country?
We are active in more than 40 different countries and has certain distribution channels via official agents and distributers all over the world. You can get more technical and commercial information from our agents and distributers serving to customers in your country. We can give contact information of our agents after receiving your request and market information.
Shipping and Delivery
How long does shipping take?
The exact delivery time for your order can be influenced by several factors, including weather conditions, traffic situations, and the operation status of local courier companies. While we strive to ship your order as quickly as possible, please understand that some aspects of delivery time are beyond our control. If there are any delays or if you need updates on your shipment, please feel free to contact us.
What shipping methods are supported?
For domestic small packages, we prioritize SF Express to ensure fast and reliable delivery service. For international shipping, we work closely with globally recognized courier companies such as DHL, FedEx, and UPS to ensure your package arrives safely and on time. For larger items, we carefully select suitable carriers like Cross-border, XDL, Best, Chinaspeed, and Helly based on the specific circumstances and delivery region to provide the best logistics service. If you require other shipping methods, please contact your account manager.
Can you combine my orders for different products in the same container?
Certainly, we are able to make mix container shipments with our different products in the same container.
How many days can we receive the products in our destination port?
In general, we are able to make our shipments in 5 -15 days after getting the official order. And it can take about 7-30 days depending on the distance and transportation way to arrive to the final port. These days can show slight variations according to the season and products.
Technical Support
Do you provide solution support?
If you have further inquiries or need more specific solutions, feel free to submit a request, and our account managers or online customer service team will be ready to provide professional assistance. Please contact our sales representatives within 30 days after the receipt of the products in case of any complaints.
Could I return the products if there is a quality problem?
Yes, if there is a quality problem happen, including products defects, uncompatbility. we could accept free exchange or return and refund.
What is your warranty time ?
We promise 3 years warranty for all products purchased from us.
WeChat
Scan the QR Code with WeChat